Universal Weather and Aviation, inc
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at Universal Weather and Aviation, inc
The Expeditor’s primary duty is to ensure that all orders are accurate, prioritized by time and location, include all specialty shopping items, include all items, accouterments – are free of allergens, are HACCP compliant, and are packaged, labeled and delivered on time and to the accurate location.
Responsibilities and Associated Duties:
The Expeditor is responsible for prioritizing orders, pulling and packing orders, quality assurance, order completeness, appropriate packaging and labeling, delivery timing, miscellaneous procurement, and the overall compliance with ACES specifications associated with Air Chef/Air Culinaire orders. *The Expo is responsible to verify that food quality and specifications match the kitchen issued specification in ACES and on Linkculinaire.com.
The Expeditor is responsible for prioritizing orders, pulling and packing orders, quality assurance, order completeness, appropriate packaging and labeling, delivery timing, miscellaneous procurement, and the overall compliance with ACES specifications associated with Air Chef/Air Culinaire orders.
•The “Expo” is responsible to carefully check all food quality, check against specifications and to ensure that the food matches the presentation provided in the specification as provided on Linkculinaire.com.
•Additionally, the Expeditor will participate in the process of directly serving the Air Culinaire customers by phone, email and in-person (as applicable) and obtain feedback from them regarding our product and service.
•The Expo is responsible to relay feedback and suggestions to the Catering Director or General Manager to continue to monitor, maintain and improve quality as a primary responsibility in this role.
•They will be the central kitchen captains of quality and accuracy – as well as the on-site problem solver in the event of situations arising that require immediate action.
•The Expeditor has the authority in this role to make decisions to require that food be remade, re-displayed or otherwise modified to meet the client’s needs.
•The Expo will solve all issues following company procedures related to customer quality, satisfaction, safety, and cost.
•Further responsibilities may include picking up supplies as needed in the course of business and routine vehicle cleaning and maintenance.
•Understand and maintain quality control and food-safety procedures of food product during delivery.
•Under the direction of the General Manager, i.e., maintain partnership with drivers by conducting communications, ongoing training, Geotab monitoring, cell-phone checks, and other servicing. Expo will check to ensure that all vehicles are well maintained, impeccably clean (inside and out) vehicles by utilizing self-service car washes.
•Carry Company provided cell phone at all times and communicate with Catering Specialists (where applicable) as required or needed.
•Dress professionally and within the guidelines of ACW procedures including the company approved uniform.
•Assist with the assembly of silverware units and stocking of items in the kitchens while maintaining the shopping lists, runs at least 3-days in advance of delivery – and maintain the “shopping shelf” where retail items are held for fulfillment.
•Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in their day-to-day operations.
•Safely operate company vehicles and drive in compliance with all local and federal laws and regulations.
•Dress professionally and within the guidelines of Company procedures including the company approved uniform.
•Carry company provided telephones/radios at all times when on duty out of the office and communicate with your local operation and the company call center as required or needed.
•Cross-train to be able to prepare or produce food in the kitchen, or drive, as secondary duty when business is slow and staffing shortages occur.
•Will be responsible as secondary administrator to enter Locker/other invoices in Coupa, process alcohol receipts, maintains client credit cards, vehicle registrations, badges and other fulfillment related items as per the GM’s direction.
•All other duties as assigned by the General Manager or Operations Catering Manager.
Measures of Success:
-Annual Performance Review- success will be measured using results of the Annual Performance Review (2X per-year), which are established bi-annually, just prior to the new Fiscal Year starting & at the 6-month mark of the fiscal year, to include Specific Job Responsibilities and our Core Service Goals:
-Stellar Customer Service
-Integrity & Accountability
Knowledge, Experience and Skill Requirements:
•High School diploma is required.
•Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
•Individual must possess excellent verbal and written communications skills, as well as be proficient in email, Internet use, and basic office software programs.
•Prior knowledge of aviation terminology preferred, FDA Regulations and safe food handling required.
•Must possess a sense of urgency at all times and be able to work in a fast-paced environment while maintaining attention to details.
•Prior hospitality/food Expo and delivery experience preferred.
•*The Expo must have an excellent driving record, and be able to pass a FAA on-ramp security clearance and pre-employment and random drug and alcohol screenings. .
The demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Flexible work schedule required, including weekends and holidays. Candidate must be able to travel in accordance with the current ACW Travel Policy.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle, reach and carry with hands and arms. The employee is required to stand and walk. The employee must lift and/or move up to 40 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.
*Air Culinaire Worldwide is a Drug Free work environment and a background check and drug test are required due to the security environments that we work in. **All drivers are subject to a follow up drug screening following any accident that they are involved in.