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Senior Technical Account Manager- Verizon

at OnePlus

Posted: 5/4/2019
Job Status: Full Time
Job Reference #: 71438b3d-acc7-499d-a9b6-23c877724e78
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Job Description

Senior Technical Account Manager- Verizon

New Jersey, US
Research and Development – R&D
Full-time

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Our goal? To share the best technology with the world, hand-in-hand with you. We use simple and thoughtful design to create technology products with a minimal, efficient and reliable user experience. With inclusive and friendly communication, we share these products to our users.

We focus on creating value for users, embracing change, while offering competitive products and services.

We isolate ourselves from external pressure and temptation, never forgetting our original intent, while relentlessly self-improving.

Our primary principle is not in pursuing short-term interests or gains, but instead focusing on healthy and sustainable business.

We are looking for a Senior Technical Account Manager with a deep understanding of carrier product development. The individual should have experience with the overall carrier product approval process, including technical acceptance management, carrier requirement comprehension, 3rd party lab coordination, and device validation management. The individual should be a self-starter who is comfortable working in a fast-paced, entrepreneurial environment.

What you'll do

Serve as the primary contact person for carrier-related product engineering and realization groups

Coordinate with carriers and supervise the product approval process
Work closely with carrier-related engineering organization and internal R&D teams on a daily basis to ensure issues can be addressed in a timely manner
Obtain and address the latest carrier requirements and technology compliance to internal development teams
Track all project deliverables from internal, 3rd parties and carriers against the agreed project plans
Provide leadership, direction, and support to R&D teams to ensure device certifications are completed in time
Manage the project risk and provides status updates to the management team
Coordinate meetings and/or joint investigations with carriers’ subject matter experts, 3rd party labs and chipset vendors to troubleshoot and resolve blocking issues
Lead resolution of post-launch field problems and product issues
Provide oversight of day-to-day project and program control of a multi-location/function team
Create project validation schedules and prepare status reports.
Establish timelines, develop project strategies and manage expectations for successful completion of projects
Provide technical guidance as needed

Requirements

Native English speaker. Fluency in Mandarin Chinese is a plus

Minimum 7 years working for either a smartphone OEM or telecom carrier
An understanding of carrier business models and the process to get product technically approved by the carrier
A Bachelor’s degree in engineering, computer science or another relevant field. Master's preferred
Extensive knowledge of wireless technology, GSM, EDGE, CDMA, UMTS, LTE, VoWiFi, VoLTE and IMS
Strong analytical and project management skills
Interest in working in an early-stage team environment
Exceptional time management skills, with the ability to juggle multiple projects while working with quality and efficiency in mind
Excellent interpersonal and communication skills

What's in it for you

Benefits: Excellent medical, dental and vision coverage, pre-tax FSA and commuter benefits, PTO days, STD & LTD, employer-paid life & disability insurance, gym reimbursement

Perks: Casual dress, snacks, Friday catered lunches and monthly snack boxes for remote employees

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