logisticare

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Customer Service Call Center Rep

at logisticare

Posted: 10/24/2017
Job Status: On Call
Job Reference #: 5000260417506
Keywords: phone, inbound

Job Description

Job Title

Customer Service Call Center Rep

Requisition Number

4886

Job Description

LogistiCare seeks full-time Customer Service Representatives (CSR) to work various shifts in the Edison, New Jersey area. Qualified candidates must be available to work holidays. Occasional weekend work may be required.

Primary job duties of the CSR include providing superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues.

LogistiCare is an Equal Opportunity Employer.

Work Location(s)

200 Metoples Dr Suite 200, Edison, New Jersey 08817

Full-Time/Part Time

Full-time

Requirements

Education:

- Qualified candidates must have a High School Diploma or GED


Experience:

- Prior inbound Call Center experience and/or prior customer service experience with heavy phone volume and data entry required


Skills:

- Strong demonstrated customer service skills

- Excellent customer service and phone skills

- Strong verbal communications, problem solving, time management and organizational skills

- Ability to accurately type 35 corrected WPM

- Ability to follow directions and catch on quickly

- Bilingual (Spanish/English) a plus


Competencies:

- Communication, Oral - Ability to communicate effectively with others using the spoken word.

- Communication, Written - Ability to communicate in writing clearly and concisely.

- Customer Oriented - Ability to take care of the customers' needs while following company procedures.

- Interpersonal - Ability to get along well with a variety of personalities and individuals.

- Reliability - The trait of being dependable and trustworthy.


Environmental and Working Conditions:

- Entire work time is conducted in an office setting.