Groupe SEB

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CONSUMER SERVICE REPRESENTATIVE

at Groupe SEB

Posted: 9/19/2019
Job Reference #: 191675
Categories: Customer Service, Sales
Keywords: service, support

Job Description

Contract type: Permanent contract
City : MILLVILLE, NJ


Tefal, T-Fal, Krups, Lagostina, Rowenta, Moulinex, SUPOR, WMF, Arno, Emsa, All-Clad… These brands are part of the daily life of millions of consumers in more than 150 countries. With 33,000 employees and over €6,1b sales annually, Groupe SEB is the leading worldwide manufacturer of small domestic appliances and cookware thanks to the strength of its brands, its drive for innovation, its international growth, and its vision for the future.

MISSION : 

 

The Consumer Service Representativewill assist our consumers with warranty claims, e-commerce questions, concerns,and provide information about our products and services to consumers. Specificduties include: 

  • Handle inbound and outbound consumer service phonecalls, as well as e-mails, letters and chat
  • Strong oral communications skills and tone of voice(articulate, pleasant, friendly)
  • Excellent consumer service skills: ability to diffuseirate callers, identify consumers' needs, clarify information, research issue,provide solutions and alternatives, exercise sound judgement, problemresolution skills, listening skills, avoid call escalations, represent thecompany in a professional manner
  • Organizational skills (responding to consumer intimely fashion and updating consumer case/file)
  • Problem resolution skills (ability to workindependently to solve consumer issues based on experience and job knowledge)
  • Conversant with features of products to handlecomplaints, inquiries, and purchase questions
  • Reliable (arrives to work on a timely basis and can becounted on to complete assignments)
  • Data entry must be accurate, concise and thorough



Qualifications

PROFILE: 

  • High School or Post-Secondary education (or equivalentwork experience)
  • Prior experience in a consumer support role (callcenter, retail environment, etc.)
  • Typing with speed and accuracy, ability to documentinformation in call management system while assisting the consumer)
  • MS Office/PC proficiency
  • BilingualSpanish is a plus
  • Knowledge of Sales Force software is a plus, orability to quickly learn


Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment Opportunity Posters
 
  •  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRUSA@groupeseb.com
  • Groupe SEB invites any applicant and/or employee to review the Company's written Affirmative Action Plan.  This plan is available for inspection upon request by contacting HRUSA@groupeseb.com