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Member Services Strategy Advisor

at CVS Health

Posted: 7/3/2019
Job Reference #: 1010183BR
Keywords: management

Job Description

Job Title :
Member Services Strategy Advisor
Job ID :
1010183BR
Location :
TX - Irving|AZ - Scottsdale|IL - Northbrook|CA - WORK FROM HOME|TX - WORK FROM HOME|AZ - WORK FROM HOME|IL - WORK FROM HOME|RI - WORK FROM HOME|MA - WORK FROM HOME
Street Address :
750 W John Carpenter Fwy Ste 1200
Category :
Project Management|Analytics|Business Analyst
Description :
Job Description
Ready to take your member services strategy experience to the next level with a Fortune 7 Company? Check out this opportunity with CVS Health!

**This can be a remote based role**

The Member Services Strategy Advisor role will act as an internal consultant and lead PBM Operations performance and service improvement efforts by using superior analytical skills and logic to analyze business problems, develop solutions, present recommendations to senior leadership, and then ensure that approved proposals are implemented and yield promoted value. This role’s scope encompasses driving a variety of benefits for PBM Operations including improvements to service, quality, and efficiency.

* Independently design, construct, and execute complex analyses to meet business case requirements using data that will often be self-sourced through observations, tests, interviews, custom data pulls.

* Engage cross-functionally and cross-enterprise to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.

* Develop artifacts such as process maps, control charts and plans to elicit action upon trend data

* Create presentations of complex project/portfolio subject matter to a level of understanding for executive leadership, sponsors, business partners, and down to the staff level

* Use a consultative approach across PBM Operations and other organizations as needed to define problems, lead process improvement efforts, and ultimately manage process change with business stakeholders to ensure our internal and external customer needs are being met

Required Qualifications
* At least 3 years experience in working in a professional services environment and direct responsibility for leading process improvement activities. PBM experience or healthcare knowledge required.

* Superior data mining skills using structured and unstructured data sources (tools such as MicroStrategy, SalesForce, DataMart, member/client surveys, etc.) with the ability to tease out key insights that inform strategic direction on existing and net new product and services. Should possess demonstrated ability to lead teams and groups with similar skill sets to achieve desired business outcomes.

* Must be advanced with spreadsheets, databases and presentation software, including a strong working knowledge of MS Word, Excel, Access and PowerPoint

* Proven track record constructing and executing complex analyses to meet business case requirements

* Superior analytical skills, quantitative skills, logic and problem solving skills

* Demonstrated success dealing with ambiguity or uncertainty and ability to learn on the fly to understand and solve new problems

* Ability to demonstrate a high level of independent judgment and initiative

* Ability to communicate effectively in a manner that is clear, logical and consistent

* Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization

* Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines

* Must be able to travel (~25%) as required. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the Company.

Preferred Qualifications
* Experience in Mail Operations, Specialty, Clinical Ops, Care, or Med D preferred. High level analytical experience in a consultant role or in an operational environment with experience in building complex business models preferred. Experience working with outsourced vendors preferred.

Education
* Bachelor’s degree in business, statistics, and/or related field required. Process improvement certification (Lean Six Sigma Master Black Belt) from a recognized agency with formal project application is a plus. Project management certification a plus. Masters degree preferred.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!